Group Coordinator

About

Description

Fancourt, one of South Africa’s leading golfing, leisure, and lifestyle resorts located in George on the Garden Route, is recruiting a Group Coordinator to support its group reservations and event operations. The role is focused on managing group bookings, coordinating events and pre-conference activities, and ensuring excellent service delivery across multiple departments within the resort.

Responsibilities

• Make and process group reservations for guests and corporate groups via email and telephone
• Follow up on bookings and deposits to ensure timely processing
• Coordinate site inspections for group clients with relevant department managers
• Lead pre-conference meetings and ensure smooth handover to operations teams
• Market resort packages and introduce new services
• Oversee event planning, respond to day-to-day enquiries, and manage complaints
• Promote Fancourt’s activities and amenities to enhance guest experiences

Qualifications

• Grade 12 (matric) or equivalent qualification
• At least 1 year of relevant work experience in reservations, customer sales, or event coordination
• Valid driver’s licence
• Knowledge of MS Office applications
• Experience with booking or point-of-sales systems would be an advantage
• Candidates should ideally have own accommodation in or around George and be willing to work weekends, public holidays, and shift schedules as required

Application instructions:

• Apply Now!!